Support

Straightforward help for ACW Contractions on iPhone and Android.

Support email: ACW@bunkicenter.net

Common questions

Will deleting or reinstalling the app erase my history?

Local history belongs to that device. A normal app update should preserve it, but uninstalling the app or erasing the device may remove it. Journey can provide optional cloud backup and sync.

How do I restore a protected Journey?

Open More, Journey, then choose Restore my own Journey with email. Enter the email and password previously added under Account protection.

How do I restore a subscription?

On iOS, open Journey or Settings and choose Restore purchases while signed into the Apple ID that made the purchase. Journey is currently free on Android.

How do I cancel a subscription?

On iOS, use Manage subscription in Journey or Settings. Deleting a Journey or cloud account does not cancel billing. Journey is currently free on Android.

Why did a notification not arrive?

Check system notification permission, Journey notification settings, category switches, network access, and that the owner has active Journey access. The person who records an event does not receive a notification for their own action.

How do I share records with a clinician?

Use the export or share action in the relevant history screen. Review the report before sending sensitive information.

Is the app accessible?

The app is designed for VoiceOver on iPhone and TalkBack on Android. Please report any control that is unlabeled, unreachable, confusing, or difficult to operate.

When contacting support

Include your phone model, operating-system version, app version, what you expected, and what happened. Do not email passwords, invitation codes, full care notes, payment-card information, or other sensitive information.

Medical questions

Support cannot provide medical advice. Contact a qualified clinician for medical concerns and local emergency services for emergencies.